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12 MONTH STANDARD LIMITED WARRANTY

Business to Business Terms and Conditions

All generators and products sold by Kipor-Generators.com are covered by a 12-month parts warranty as standard.

If it is found that a part is defective and the problem cannot be resolved over the phone/email, the defective part will be supplied free of charge during the warranty period.

Where Kipor-Generators.com assess that parts are covered under the warranty, Kipor-Generators, will take reasonable endeavours to supply a replacement within 28 days subject to parts availability, but time is not of the essence.

Kipor-Generators.com may request for the defective part to be sent back to Kipor-Generators.com at the customer’s cost for inspection before replacement parts are supplied.

It will be the customer's responsibility and own risk to ensure that replacement parts are fitted correctly and the costs of fitting such parts will be entirely at the customer's expense.

This warranty does not cover parts/products affected by damage caused by neglect, poor maintenance or repair, abnormal use, abuse or problems result from improper use, depreciation, use of unsuitable attachments, ordinary wear and tear, rust, corrosion, inadequate transportation, accident or servicing by unauthorised personnel.

Parts such as filters, belts, gaskets, fuses, brushes, fuel injection nozzles, lubricant, protective coatings, thermostats, spark plugs, casings and other consumable parts are not covered by this warranty. All expenses incurred in replacing these consumable parts will be charged to the customer..

This warranty will be invalidated if the customer fails to follow the maintenance schedule outlined in the owner’s manual and/or advice given by Kipor-Generators.com and/or fails to observe and follow the operation instructions and guidance in the owner’s manual/operator’s manual.

If for any reason the customer does not have an owner’s manual/operator’s manual, they must request one from Kipor-Generators.com or the generator manufacturer before using the generator. Once received the customer must then follow strictly the guidance and advice of the owner’s manual/operator’s manual before any attempt to operate the generator. 

If the customer wishes to send the generator back to Kipor-Generators, it is the customer’s responsibility to ensure the safe return of their product to Kipor-Generators.com and at the customer's expense. Kipor-Generators.com recommends that all goods be insured in transit and all transit risk is borne by the customer. Please note that labour cost for repair is not included in this warranty and will be charged to the customer. All delivery risks and costs will be borne by the customer.

Should Kipor-Generators.com determine a part is not liable for replacement under the warranty, Kipor-Generators.com will advise the cost of replacement part/s. Such replacement parts will only be dispatched after payment. Should the customer request parts be replaced and fitted by Kipor-Generators, the customer will be liable for all labour costs, replacement part costs, delivery costs and transit risk.

By taking delivery of the product and any replacement parts the purchaser confirms they do so will full knowledge and understanding of the risks of operating and repairing a generator and fully indemnifies Kipor-Generators.com against any claims resulting from accidents, injuries, losses, or death relating to the use of the generator or fitment of a replacement part. The customer is responsible for using approved engineers, for determining the failing component or part, and removing and repairing all defective parts.

The purchaser undertakes to have read and understood the safety rules and advice offered in the owner’s manual/operator’s manual provided before use and hereby takes full responsibility for the utilisation of the product, entirely at their own risk.

The purchaser undertakes to ensure that adequate personal safety equipment is worn.

If the purchaser is unwilling to accept the above conditions the product must be returned, unused, at the purchaser's own expense, to Kipor-Generators.com within 14 Days of receipt.

Kipor-Generators.com reserve the right to apply an administrative charge and restocking fee of 20% to all refunds. Delivery charges are none refundable.

Kipor-Generators.com reserves the right to amend these Terms and Conditions at any time.

These terms and conditions do not affect a customer’s statutory right.